Parque da Floresta Parque da Floresta
The following Terms & Conditions form the basis of your contract with the Vigia Group.
Therefore, please ensure you read this information carefully.

Provisional bookings will be accepted by e-mail, post, fax, telephone or in person. All bookings are subject to receipt of a 25% non refundable deposit and a confirmation, in writing, issued by the Vigia Group. The balance of the accommodation must be paid to the Vigia Group 6 weeks prior to arrival. For late bookings, i.e, those made within 6 weeks prior to occupation, full payment will be required to confirm the reservation. It is the client’s responsibility to ensure that all payments are cleared prior to their departure. All confirmations will be issued in writing. We reserve the right to decline a booking. A contract will come into force once we have accepted the booking and a confirmation receipt have been issued.
Payment can be made by bankers’ draft, cheque, credit card or cash transfers direct to our bank account. Bank details will be provided in these cases. All payments received and monies due for services booked will be set out in a confirmation account issued by the Vigia Group. It is the client’s responsibility to ensure all monies due are paid by the due date on the confirmation account. Failure to pay monies by the due date may result in services booked being cancelled and the loss of any payments already received.
Accommodation category will be confirmed in advance. The specific property will be confirmed upon arrival. The Vigia Group guarantees to provide the same category, or higher, to you, as booked. Specific properties featured are for illustrative purposes and whilst representations are made in good faith, the Vigia Group does not guarantee that the property rented to you will be as shown in the brochure/website. No liability to provide accommodation is given until defined and confirmed by the Vigia Group in writing. In the event of overbooking, where the resort is obliged to lodge one or several clients in another establishment, the latter must be of a similar or superior category. In all cases, the services provided must be at least equivalent to those stipulated in the booking. The resort shall advise the client in writing of this change. If the services provided in the replacement resort are inferior to those originally stipulated, the client shall be entitled to claim compensation.
All prices quoted are in Euros. Vigia fully guarantees to provide accommodation to you at the price quoted, with the exception of any increase in tax. Such increase will be borne by you.
Any change to the booking details after receipt of confirmation is subject to availability.
All cancellations must be notified to the Vigia Group in writing by the person nominated on the initial booking confirmation. In the event of a cancellation, we would apply the following scale of cancellation charges to the rental cost:
Deposit - Non refundable
42 – 29 days 50%
28 – 15 days 75%
14 – 1 day 100%


The Vigia Group welcomes comments and observations by clients, be they good or not so good. All comments are highly valued as the Vigia Group is always striving to improve on areas of concern and learn from the good points. If a client has a genuine complaint, this should initially be reported to the Resort Reception/Guest Relations as soon as it becomes apparent, or to the Duty Manager, depending on the reasons for the complaint. We will endeavour to do our best to rectify any problem on resort, very often what might seem to be a serious problem can be resolved relatively easily once we are aware of the situation. No liability can be accepted where this procedure has not been followed, as we have been deprived of the opportunity to investigate and solve the problem. The Vigia Group undertakes to acknowledge the complaint upon receipt and to respond within 14 days unless extenuating circumstances prevail. If appropriate, should an offer of compensation be made, this will be set out in the correspondence.
While on holiday, all clients must behave with propriety and not cause damage, distress, danger or annoyance to other clients or their property. If you do not comply with these stated responsibilities, you will be liable for the cost of repairs or replacements. In order to cover such costs, you will be required to pay on arrival a 250,00 refundable breakages deposit. Cash or credit card imprint are acceptable. Any breakages or damages should be reported to Resort Reception as soon as they occur, so they can be rectified prior to the arrival of the next clients. Subject to the deduction (where appropriate) of any breakages or damages, deposits will be refunded at departure.
The Vigia Group cannot accept liability for circumstances arising out of its control, amounting to ‘force majeure’, including war or threat of war, industrial action, terrorist activities, riot, civil war, weather, earthquake, failure of electric, gas or water supply, noise, etc. As the Resort continues to expand, some building work is inevitable, even in the unspoilt Western Algarve. If we become aware, or are notified of any additional building work that is likely to affect the quality or enjoyment of your holiday accommodation, we will contact you and (if available) offer you alternative accommodation.
We would advise our guests to take out insurance for all the party members, covering cancellation charges and emergency assistance, including repatriation in the event of accident or illness.
Pets are not allowed at any of Vigia’s resorts.
We will endeavour to accommodate your special requests, however these can not be guaranteed or accepted as a condition of the booking.
Children under the age of 16 are only allowed to use the indoor area (indoor heated pool, Spa Bath, Turkish bath and sauna) between 08h00 - 11h00 and 14h00 - 17h00 and must be accompanied by an adult at all times.

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