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GENERAL CONDITIONS

  • The ticket for a tour entitles the holder the trasportation, meals, entrance fees and the services of a guide.
  • Extras are not included.
  • Cancellation fees: 24 hours before departure - 10%; after that no refund is granted.
  • Children under 4 years of age are carried free (meals to be paid by the adult in charge); between 5 and 10 years of age will pay 50% of the normal price.
  • Insurance required by Portuguese Law.
  • It's compulsory the reservation and the confirmation of the tour operator.
  • All tours are subject to alteration without notice.
  • If the number of participants falls below 7 passengers the tour operator reserves the right to use minibuses or private car.
  • National Monuments close on public holidays.
  • Luggage is carried at cients's risck, these beeing advised to watch the loading and unloading of their belongings.
  • Complaints: These will only be accepted in written once directed to the agency where the reservation and payment were done within the limit of 15 days after the service has been rendered. In agreement with the EC directive complaints can only be accepted after details have been communicated to the respective suppliers (hotels, guides, local agents, etc.) during the trip or stay demandings the respective documents to confirm the incident.

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