BOOKINGS
Provisional bookings will be accepted by e-mail, post, fax, telephone or in person. All bookings are subject to receipt of a 25% non refundable deposit and a confirmation, in writing, issued by the Vigia Group. The balance of the accommodation must be paid to the Vigia Group 6 weeks prior to arrival. For late bookings, i.e, those made within 6 weeks prior to occupation, full payment will be required to confirm the reservation. It is the client’s responsibility to ensure that all payments are cleared prior to their departure. All confirmations will be issued in writing. We reserve the right to decline a booking. A contract will come into force once we have accepted the booking and a confirmation receipt have been issued.
PAYMENT
Payment can be made by bankers’ draft, cheque, credit card or cash transfers direct to our bank account. Bank details will be provided in these cases. All payments received and monies due for services booked will be set out in a confirmation account issued by the Vigia Group. It is the client’s responsibility to ensure all monies due are paid by the due date on the confirmation account. Failure to pay monies by the due date may result in services booked being cancelled and the loss of any payments already received.
ACCOMMODATION
Accommodation category will be confirmed in advance. The specific property will be confirmed upon arrival. The Vigia Group guarantees to provide the same category, or higher, to you, as booked. Specific properties featured are for illustrative purposes and whilst representations are made in good faith, the Vigia Group does not guarantee that the property rented to you will be as shown in the brochure/website. No liability to provide accommodation is given until defined and confirmed by the Vigia Group in writing. In the event of overbooking, where the resort is obliged to lodge one or several clients in another establishment, the latter must be of a similar or superior category. In all cases, the services provided must be at least equivalent to those stipulated in the booking. The resort shall advise the client in writing of this change. If the services provided in the replacement resort are inferior to those originally stipulated, the client shall be entitled to claim compensation.
PRICES
All prices quoted are in Euros. Vigia fully guarantees to provide accommodation to you at the price quoted, with the exception of any increase in tax. Such increase will be borne by you.
CHANGES TO YOUR BOOKING
Any change to the booking details after receipt of confirmation is subject to availability.
CANCELLATION POLICY
All cancellations must be notified to the Vigia Group in writing by the person nominated on the initial booking confirmation. In the event of a cancellation, we would apply the following scale of cancellation charges to the rental cost:
Deposit - Non refundable
42 – 29 days 50%
28 – 15 days 75%
14 – 1 day 100%
* NO REFUND WILL BE MADE TO CLIENTS VACATING THE PROPERTY PRIOR TO THE EXPIRY OF THE RESERVATION PERIOD